Frequently Asked Questions

Everything you need to know about SoftRevel

Orders & Shipping

How long does shipping take?

Standard shipping takes 3-5 business days within the UK, 7-10 days for Europe, and 10-20 days internationally. Need it faster? Express shipping options are available at checkout. See our Shipping Policy for full details.

Do you offer free shipping?

Yes! We offer free standard shipping on all UK orders over £50. No discount code needed — it's automatically applied at checkout.

How do I track my order?

Once your order is dispatched, you'll receive an email with a tracking number. You can also track your order anytime via our tracking page.

Can I change or cancel my order?

We process orders quickly! If you need to make changes, email us at hello@softrevel.com as soon as possible. If your order hasn't been dispatched yet, we'll do our best to accommodate your request.

Returns & Exchanges

What's your return policy?

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return unworn items with tags and hygiene seals intact for a refund or exchange. See our Return Policy for full details.

How do I start a return?

Simply email us at hello@softrevel.com with your order number and reason for return. Our team will respond within 24 hours with a return authorisation number and further instructions.

Can I exchange for a different size?

Absolutely! We offer free size exchanges on all items. Just email us within 30 days of delivery and we'll arrange the swap. Subject to stock availability.

Sizing & Fit

How do I find my size?

Check out our Size Guide for detailed measurements and fit tips for each product type. If you're still unsure, email us at hello@softrevel.com and our team will help you find the perfect fit.

Do your sizes run true to size?

Most of our items run true to size, but fit can vary by style. We recommend checking the size chart on each product page and measuring yourself for the most accurate fit. Each product page includes specific fit information.

Products & Quality

What materials do you use?

We use premium, high-quality materials including delicate lace, soft satin, breathable mesh, and comfortable stretch fabrics. Each product listing details the specific materials and care instructions.

How should I care for my lingerie?

To keep your lingerie looking beautiful, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine washing and tumble drying, as they can damage delicate fabrics and embellishments.

Privacy & Security

Is my information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details, and your privacy is always our top priority.

How is my order packaged?

All orders arrive in plain, unbranded packaging with no indication of the contents. The shipping label uses a discrete sender name — your privacy is guaranteed.

Contact

How can I reach customer service?

The fastest way to reach us is by email at hello@softrevel.com. We respond to all inquiries within 24 hours on business days. You can also check our Contact page for more ways to get in touch.

Still have questions? Contact us — we're happy to help!