Cancellation policy

Order Cancellations

You may cancel your order for a full refund at any time before it is handed over to the shipping carrier. Email support@softrevel.com with your order number as soon as possible. Creating a shipping label does not, by itself, mean that your order has been dispatched.

Changes to items, sizes, or delivery details depend on availability and fulfilment status. We will confirm whether a requested change can be made.

Once the parcel has been handed over to the carrier, we cannot guarantee that it can be stopped or redirected. You may use our return procedure after delivery, subject to the applicable conditions. This does not affect your statutory cancellation rights.

Subscriptions & Recurring Billing

SoftRevel does not currently offer subscription products or recurring billing. All purchases are one-time transactions.

For returns and size exchanges after delivery, see our Return & Exchange Policy.