Shipping Policy
Shipping & Delivery
Fast, discreet, and delivered right to your door.
✨ Free Shipping on Orders Over £50
Enjoy free standard shipping on all orders over £50. No code needed — automatically applied at checkout.
Shipping Rates & Times
| Region | Standard | Express |
|---|---|---|
| United Kingdom | 3-5 days | Free (over £50) £3.99 (under £50) |
1-2 days | £6.99 |
| Europe | 7-10 days | £5.99 | 3-5 days | £12.99 |
| US & Canada | 10-15 days | £7.99 | 5-7 days | £15.99 |
| Rest of World | 10-20 days | £9.99 | 7-10 days | £19.99 |
All times are estimates and calculated from dispatch date, not order date.
Order Processing
- Orders placed before 2pm GMT are dispatched the same business day
- Orders placed after 2pm or on weekends are dispatched the next business day
- You'll receive a dispatch confirmation email with tracking information
🔒 Discreet Packaging
Your privacy matters. All orders are shipped in plain, unbranded packaging with no indication of the contents. The shipping label will show a discrete sender name — no "lingerie" or "SoftRevel" branding on the outside.
Track Your Order
Once your order is dispatched, you'll receive a tracking number via email. You can track your parcel at any time on the carrier's website or through our order tracking page.
Customs & Duties
- UK: No additional duties or taxes (all prices include VAT)
- EU: Orders may be subject to VAT and customs duties upon arrival. Customers are responsible for any additional charges.
- International: Import duties, taxes, and customs charges are the responsibility of the recipient. Please check your local regulations.
Delayed or Lost Packages
If your order is delayed beyond the estimated delivery window or shows as delivered but you haven't received it, please email us at hello@softrevel.com with your order number. We'll investigate and resolve the issue within 48 hours.
Questions?
Have a question about shipping? Email our support team at hello@softrevel.com — we're here to help.
Last updated: August 2026