Politique d’expédition
Shipping & Fulfillment Policy
Fast, fully tracked, and delivered duty-free right to your door.
Free Shipping on Eligible Orders US$79+
Free standard shipping is available on eligible orders with a merchandise subtotal of US$79 or more after all product and order discounts have been applied. Shipping charges are not included in the qualifying subtotal. Eligibility is limited to the destinations listed in this policy.
1. Fast, Reliable & Fully Tracked Global Delivery
At SoftRevel, every order is prepared with care and precision. All shipments are fully insured, tracked door-to-door, and packaged to ensure utmost discretion and security.
2. Order Processing & Total Delivery Time
To calculate when to expect your package, please use this formula:
Total Delivery Time = Order Handling Time + Estimated Transit Time
- Order Handling Time: orders are dispatched within 48 hours of order confirmation. Weekends (Saturday and Sunday) and public holidays are not counted as handling time.
- Order Cut-off Time: 5:00 PM (GMT+8). Orders placed after this time, or placed on a weekend or public holiday, begin processing on the next business day.
- Estimated Transit Time: 7–12 days after dispatch for the destinations listed below.
- Tracking Notification: a tracking number and confirmation link will be emailed within 24 hours of dispatch.
3. Shipping Rates & Delivery Schedules
| Destination Region | Standard Shipping Rate | Free Shipping Threshold | Estimated Transit Time |
|---|---|---|---|
| United States & Canada | $9.90 USD | US$79+ after discounts | 7–12 days |
| United Kingdom | $12.90 USD | US$79+ after discounts | 7–12 days |
| Selected European Union destinations | $12.90 USD | US$79+ after discounts | 7–12 days |
| Mexico | $9.90 USD | US$79+ after discounts | 7–12 days |
Note: The US$79 minimum is based on the merchandise subtotal after all product and order discounts. Free standard shipping applies to eligible destinations in the regions listed above. Available delivery destinations and rates are confirmed at checkout.
Transit times are calendar days counted from the dispatch date, not business days. Handling time (up to 48 hours) is additional and excludes weekends and public holidays.
Shipments move via premium expedited international air couriers from the official dispatch date. Customs processing, peak season volume, or carrier operational issues may extend the estimate by a few days; if that happens we will keep you updated by email.
4. Customs, Duties & Import Taxes (DDP Guarantee)
100% Tax-Inclusive Pricing
All orders shipped to the United States, United Kingdom, and European Union are delivered with all import VAT, customs tariffs, and local duties pre-paid (DDP). The price at checkout is final. You will never be billed unexpected fees or carrier clearance charges upon package delivery.
5. Discreet Packaging
Your privacy is paramount. All orders are delivered in elegant, neutral, and unbranded outer packaging. The shipping label contains only essential logistic data — with zero mention of "lingerie" or sensitive apparel on the box exterior.
6. International Distribution Hub
To guarantee strict quality inspection and direct craftsmanship control, orders are dispatched directly from our specialized international distribution facility. Every garment is manually verified prior to seal and pack.
7. Track Your Order
Track your parcel in real time via our Track Your Order page. For any shipping inquiries, contact us at support@softrevel.com.
Questions?
If you have any questions about shipping, please contact our support team at support@softrevel.com and we will be happy to help.
Last updated: October 30, 2026